FAQ'S - FREQUENTLY ASKED QUESTIONS
π¦ What is the shipping time for your products?
We take 2-4 days to process your order and then 2 weeks to deliver.
You have the ability to track from the "track your order" area at the bottom of the home page the progress of your delivery.
You can also send us an email at contact@laboutiqueindependante.com
π Do you ship all over the world?
Yes, absolutely. We ship all over the world.
π Where do we ship your product from?
Our offices are located in Toronto, France. As for our international warehouse, it is located in China.
π Do you provide product tracking/tracing information ?
Yes, wait 12 days after your order and ask us via our email contact@theindependentshop.com
β There are some items missing from my order, what happens?
Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries as a result. The rest of the order will arrive shortly.
π I received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us an image of the damaged item in question to the following email address:contact@theindependentshop.com and we will send you a similar replacement item as quickly as possible.
π I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time via the "track my order" tab.
If you still feel you need help tracking your package or would like to inquire about it, please contact us via email atcontact@theindependentshop.com
πΈ Do you have a refund policy ?
We do our best to resolve any issues our customers may have with their items online.
For more information, please read more about our refund policy refund policy link.
π» Can't find the right color or model of shell on our store ?
Despite our wide range of protection, we favor certain models or colors on our site to make it easier for our customers to navigate.
It is therefore possible that certain colors and/or models are not displayed on our site.
If you are looking for a particular color/model that is not listed on our site, you can send us an email via the contact form or toΒ contact@theindependentshop.com
We will be able to tell you if the color/model you are looking for is available in the back office.
We take 2-4 days to process your order and then 2 weeks to deliver.
You have the ability to track from the "track your order" area at the bottom of the home page the progress of your delivery.
You can also send us an email at contact@laboutiqueindependante.com
π Do you ship all over the world?
Yes, absolutely. We ship all over the world.
π Where do we ship your product from?
Our offices are located in Toronto, France. As for our international warehouse, it is located in China.
π Do you provide product tracking/tracing information ?
Yes, wait 12 days after your order and ask us via our email contact@theindependentshop.com
β There are some items missing from my order, what happens?
Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries as a result. The rest of the order will arrive shortly.
π I received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us an image of the damaged item in question to the following email address:contact@theindependentshop.com and we will send you a similar replacement item as quickly as possible.
π I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time via the "track my order" tab.
If you still feel you need help tracking your package or would like to inquire about it, please contact us via email atcontact@theindependentshop.com
πΈ Do you have a refund policy ?
We do our best to resolve any issues our customers may have with their items online.
For more information, please read more about our refund policy refund policy link.
π» Can't find the right color or model of shell on our store ?
Despite our wide range of protection, we favor certain models or colors on our site to make it easier for our customers to navigate.
It is therefore possible that certain colors and/or models are not displayed on our site.
If you are looking for a particular color/model that is not listed on our site, you can send us an email via the contact form or toΒ contact@theindependentshop.com
We will be able to tell you if the color/model you are looking for is available in the back office.